M C Q s D r i v e

Management Sciences 5308 MCQs [All-Courses]

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Management Sciences focuses on the planning, organizing, leading, and controlling of resources to achieve organizational goals.This subject is highly important for competitive exams, academic study, and professional careers in the business and public sectors.

The business can be defined in the dimensions of __________?

A customer groups
B customer needs
C technology
D all of the above
Correct Answer: all of the above

To create fit between demand and supply, the non-peak demand, complementary services, differential pricing and reservations systems are the strategies of ___________?

A demand side
B supply side
C complementary side
D descriptive side
Correct Answer: demand side

The marketing done by motivating and training of employees for differential customer services is classified as ___________?

A interactive marketing
B internal marketing
C external marketing
D descriptive marketing
Correct Answer: internal marketing

The routine work of pricing, distribution and promotion of services to the customers is classified as ____________?

A descriptive marketing
B interactive marketing
C internal marketing
D external marketing
Correct Answer: external marketing

The determinants of service quality in service-quality model includes ____________?

A reliability and empathy
B responsiveness
C assurance and tangibles
D all of the above
Correct Answer: all of the above

The banks, hotels, airlines, law firms and insurance companies are example of services of __________?

A government sector
B private non-profit sector
C manufacturing sector
D business sector
Correct Answer: business sector

The services provide by the companies that are beyond the performance and functioning of the product are classified as __________?

A empathy services
B value-augmenting services
C facilitating services
D assurance services
Correct Answer: value-augmenting services

Considering the categories of services mix, the tangible goods such as computers and automobile cars are classified as __________?

A tangible goods with accompanying services
B pure tangible goods
C pure services
D major service with minor goods
Correct Answer: tangible goods with accompanying services

The pricing technique which transfer from off-peak periods to peak periods is classified as __________?

A complementary pricing
B differential pricing
C reservation pricing
D non-peak pricing
Correct Answer: differential pricing

The qualities of product that are hard for buyers to evaluate even after purchasing the product are classified as __________?

A minor qualities
B search qualities
C credence qualities
D experience qualities
Correct Answer: credence qualities